FAQs

How do I place an order?
Browse your preferred style, select the size, and click “Add to Cart.” Proceed to checkout and complete the payment securely.

How long does delivery take?
Orders are usually delivered within 5–7 business days, depending on your location.

What is your return policy?
We do not offer returns on any products, but you can exchange your product in case of size (one-time exchange) or damage issue.

Do you offer exchanges?
Yes, exchanges are only applicable in the following cases:

• If you receive a damaged product.
• If there is a size issue.

What are the conditions for exchange?

• Request must be raised within 48 hours of delivery.
• Product must be unused, unwashed, and in original packaging.
• Unboxing video or clear images may be required for verification.

How do I request an exchange?
You can contact us via our support email or website contact form with your order details and issue.

Can I cancel my order?
Orders can only be canceled before dispatch. Once shipped, cancellation is not possible.

How can I contact Neervan?
You can reach us through our website contact form or email. We aim to respond within 24 hours.

• What is the quality of the materials used?
  We use hand-selected, premium materials and meticulous craftsmanship to ensure every piece is durable, comfortable, and maintains its high-end finish over time.
• We pre-test every material for color durability to ensure your pieces never lose their original glow, however, mild color can discharge from clothes but it will maintain its original shine.