Privacy Policy

At Neervan, your privacy is of utmost importance to us. This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal information when you visit our website neervan.co.in or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and date of birth (if provided).
  • Shipping & Billing Information: Delivery address, billing address, city, state, PIN code, and country.
  • Payment Information: Payment method details processed securely via Razorpay. We do not store card numbers or UPI IDs on our servers.
  • Account Information: Username and password if you create an account with us.
  • Order Information: Details of products purchased, order history, and transaction records.
  • Device & Usage Information: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
  • Communication Data: Messages, queries, or feedback you send us via email, WhatsApp, or contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To confirm, process, pack, and deliver your orders accurately and on time.
  • Customer Support: To respond to your queries, complaints, or return/exchange requests promptly.
  • Account Management: To create and manage your account, and provide a personalized shopping experience.
  • Payment Processing: To securely process payments and prevent fraudulent transactions.
  • Marketing & Promotions: To send you offers, new arrivals, and promotional content — only if you have opted in. You can unsubscribe at any time.
  • Website Improvement: To analyze usage patterns and improve our website's performance, design, and product offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

  • Logistics & Delivery Partners: Your name, address, and phone number are shared with courier partners to fulfil your order.
  • Payment Processors: Payment data is shared with Razorpay to process transactions securely.
  • Technology Service Providers: We use trusted third-party platforms (such as Shopify) to operate our store. These providers are bound by strict data protection agreements.
  • Legal Authorities: We may disclose your information if required by law, court order, or government authority.

4. Payment Security

All payments on Neervan are processed through Razorpay, a PCI-DSS compliant payment gateway. We support UPI, credit/debit cards, net banking, and wallets. We never store sensitive payment information on our servers. All transactions are encrypted using SSL technology.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

  • Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions).
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used to show you relevant ads and promotions based on your browsing behaviour.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfil the purposes described in this policy.
  • Comply with legal, accounting, or reporting obligations.
  • Resolve disputes and enforce our agreements.

When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your personal data, subject to legal obligations.
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at neervan.label@gmail.com

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

  • Email: neervan.label@gmail.com
  • Mob.No: +91 8860151446